Support & Runbooks
P0 checklists, support systems, audit logging, and operational runbooks
Support Systems
Support systems, checklists, and audit logging
P0: Implementation Checklist
P0 Implementation Checklist — Drop Support Systems Date: 2026-02-22 Status: Ready for Implementat...
Support Overview
Customer Support Customer support resources for Drop project: FAQs, guides, feedback.
Support Systems Analysis
Drop Support Systems Analysis Date: 2026-02-22 Author: John (AI Director) Status: MVP Hardening P...
Audit Logging Setup
Audit Logging Setup — Drop Fintech Date: 2026-02-22 Priority: P0 (Production Blocker) Compliance:...
Runbooks
Operational runbooks for failure scenarios
Runbook: AISP Balance Failure
Runbook: AISP Balance Fetch Failure Service: AISP (Account Information Service Provider) Severity...
Runbook: BankID Failure
Runbook: BankID Integration Failure Service: BankID OAuth Authentication Severity: CRITICAL (bloc...
Runbook: PISP Payment Failure
Runbook: PISP Payment Failure (Remittance & QR) Service: Payment Initiation (PISP via Open Bankin...
Runbook: Sumsub KYC Failure
Runbook: Sumsub KYC/AML Verification Failure Service: Sumsub Identity Verification (KYC/AML) Seve...
Runbook: Swan API Outage
Runbook: Swan BaaS API Outage Service: Swan Banking-as-a-Service Severity: CRITICAL (blocks accou...
Runbook: Neonomics Outage
Runbook: Neonomics Open Banking Outage Service: Neonomics Open Banking Aggregator Severity: CRITI...
Infrastructure & Internal Services
Complete runbooks for all ALAI internal services: Docker containers, LaunchAgent daemons, Cloudfl...