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Project Brief: Drop Note: Originally written as "Zica" / "FontelePay". Product has been rebranded to Drop. See Drop CLAUDE.md for current spec. Date: 2026-02-08 (updated 2026-02-14) Version: 2.0 Author: product agent (llama3.1:70b) + John Status: Updated 1....

P0 Implementation Checklist — Drop Support Systems Date: 2026-02-22 Status: Ready for Implementation Total Effort: ~21 hours (2-3 days) Owner: John (AI Director) Overview This checklist tracks the 6 production-blocking (P0) items that must be completed before...

Customer Support Customer support resources for Drop project: FAQs, guides, feedback.

Drop Support Systems Analysis Date: 2026-02-22 Author: John (AI Director) Status: MVP Hardening Phase (0.5) Purpose: Comprehensive analysis of support systems for production-ready fintech deployment Executive Summary Drop currently has foundational support sy...

Audit Logging Setup — Drop Fintech Date: 2026-02-22 Priority: P0 (Production Blocker) Compliance: PSD2, GDPR Effort: 8 hours Overview Audit logging provides an immutable record of all authentication, authorization, data access, and administrative actions. Thi...

Runbook: AISP Balance Fetch Failure Service: AISP (Account Information Service Provider) Severity: MEDIUM (users can't see bank balance) MTTR Target: <20 minutes Owner: John (AI Director) Symptoms Users report they cannot see their bank account balance in Dro...

Runbook: BankID Integration Failure Service: BankID OAuth Authentication Severity: CRITICAL (blocks all logins) MTTR Target: <15 minutes Owner: John (AI Director) Symptoms Users report they cannot log in. Symptoms include: Login button doesn't redirect to Ba...

Runbook: PISP Payment Failure (Remittance & QR) Service: Payment Initiation (PISP via Open Banking) Severity: HIGH (blocks money transfers) MTTR Target: <30 minutes Owner: John (AI Director) Overview PISP (Payment Initiation Service Provider) enables Drop to ...

Runbook: Sumsub KYC/AML Verification Failure Service: Sumsub Identity Verification (KYC/AML) Severity: HIGH (blocks new user registrations) MTTR Target: <30 minutes Owner: John (AI Director) Overview Sumsub provides automated identity verification (KYC - Know...

Runbook: Swan BaaS API Outage Service: Swan Banking-as-a-Service Severity: CRITICAL (blocks accounts, cards, payments if Swan is primary provider) MTTR Target: <15 minutes Owner: John (AI Director) Overview Swan provides core banking infrastructure for Drop. ...

Data Protection Impact Assessment (DPIA) Project: Bilko — Balkan Accounting SaaS Processing Activity: Multi-Tenant Accounting Data Processing (invoices, expenses, VAT, tax filings) Version: 1.0 Date: 2026-02-23 Author: Compliance Architect DPO: TBD (dpo@bilko...

Data Breach Response Plan Organization: Bilko — Balkan Accounting SaaS Document Number: IRP-BILKO-001 Version: 1.0 Date: 2026-02-23 Author: Compliance Architect Status: Draft Reviewers: DPO, Legal Counsel, Engineering Lead, CEO Next Review: 2026-08-23 Classif...

Mobile Security Project: {{PROJECT_NAME}} Version: {{VERSION}} Date: {{DATE}} Author: {{AUTHOR}} Status: Draft | In Review | Approved Reviewers: {{REVIEWERS}} Document History Version Date Author Changes 0.1 {{DATE}} {{AUTHOR}} Initial draft 1. Mo...

Low-Level Design Document Project: {{PROJECT_NAME}} Module/Component: {{MODULE_NAME}} Version: {{VERSION}} Date: {{DATE}} Author: {{AUTHOR}} Status: Draft | In Review | Approved Reviewers: {{REVIEWERS}} Related HLD: HLD Document Document History Version D...

Architecture Decision Record — ADR-{{NUMBER}} Project: {{PROJECT_NAME}} ADR Number: ADR-{{NUMBER}} Title: {{SHORT_DECISION_TITLE}} Version: 1.0 Date: {{DATE}} Author: {{AUTHOR}} Status: Proposed | Accepted | Deprecated | Superseded by ADR-{{NEW_NUMBER}} Revie...

Data Flow Document Project: {{PROJECT_NAME}} Version: {{VERSION}} Date: {{DATE}} Author: {{AUTHOR}} Status: Draft | In Review | Approved Reviewers: {{REVIEWERS}} Classification: Public | Internal | Confidential | Restricted Document History Version Date A...

API Specification Project: {{PROJECT_NAME}} API Name: {{API_NAME}} Version: {{API_VERSION}} Date: {{DATE}} Author: {{AUTHOR}} Status: Draft | In Review | Approved Reviewers: {{REVIEWERS}} Spec Format: OpenAPI 3.1 Document History Version Date Author Chang...

Database Schema Document Project: {{PROJECT_NAME}} Database: {{DATABASE_NAME}} Version: {{VERSION}} Date: {{DATE}} Author: {{AUTHOR}} Status: Draft | In Review | Approved Reviewers: {{REVIEWERS}} Related Standards Cross-references to ALAI DATABASE/ standard...