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Customer Support Customer support resources for Drop project: FAQs, guides, feedback.

Drop Support Systems Analysis Date: 2026-02-22 Author: John (AI Director) Status: MVP Hardening Phase (0.5) Purpose: Comprehensive analysis of support systems for production-ready fintech deployment Executive Summary Drop currently has foundational support sy...

Audit Logging Setup — Drop Fintech Date: 2026-02-22 Priority: P0 (Production Blocker) Compliance: PSD2, GDPR Effort: 8 hours Overview Audit logging provides an immutable record of all authentication, authorization, data access, and administrative actions. Thi...

Runbook: AISP Balance Fetch Failure Service: AISP (Account Information Service Provider) Severity: MEDIUM (users can't see bank balance) MTTR Target: <20 minutes Owner: John (AI Director) Symptoms Users report they cannot see their bank account balance in Dro...

Runbook: BankID Integration Failure Service: BankID OAuth Authentication Severity: CRITICAL (blocks all logins) MTTR Target: <15 minutes Owner: John (AI Director) Symptoms Users report they cannot log in. Symptoms include: Login button doesn't redirect to Ba...

Runbook: PISP Payment Failure (Remittance & QR) Service: Payment Initiation (PISP via Open Banking) Severity: HIGH (blocks money transfers) MTTR Target: <30 minutes Owner: John (AI Director) Overview PISP (Payment Initiation Service Provider) enables Drop to ...

Runbook: Sumsub KYC/AML Verification Failure Service: Sumsub Identity Verification (KYC/AML) Severity: HIGH (blocks new user registrations) MTTR Target: <30 minutes Owner: John (AI Director) Overview Sumsub provides automated identity verification (KYC - Know...

Runbook: Swan BaaS API Outage Service: Swan Banking-as-a-Service Severity: CRITICAL (blocks accounts, cards, payments if Swan is primary provider) MTTR Target: <15 minutes Owner: John (AI Director) Overview Swan provides core banking infrastructure for Drop. ...

Drop — App Store Metadata Last updated: 2026-02-21 Status: Ready for submission iOS App Store Metadata App Name Drop — Send penger Subtitle (max 30 characters) Enklere betalinger for alle Promotional Text (170 characters) Send penger til utlandet med 0,5% geb...

Drop — App Store Icon Specification Last updated: 2026-02-21 Status: Design specification ready, icon creation pending Platform Requirements iOS App Store Requirement Specification Size 1024 × 1024 px Format PNG (24-bit) Transparency NOT allowed ...

Drop — Screenshot Text Overlays Last updated: 2026-02-21 Purpose: Norwegian text overlays for App Store and Google Play screenshots Screenshot Strategy Each screenshot showcases one key feature with: Headline: Bold, 3-5 words, main benefit Subtext: 1 line, s...

Marketing Resources Marketing resources for Drop project: campaigns, content, analytics.

Drop Fintech Platform — Architecture Review Reviewer: Petter Graff (Software Architect, CTO Pratexo) Review Date: 2026-02-22 Subject: Drop — Norwegian fintech payment application (remittance + QR payments) Model: PSD2 pass-through (AISP/PISP) — Drop never hold...

Architecture Docs Validation Report Date: 2026-02-21 Scope: All 41 architecture docs in docs/architecture/ Method: 3 critic agents (code, consistency, completeness) + 1 validator agent Source of truth: Actual source code in src/drop-api/, src/drop-app/, src/dr...

Compliance Framework Document Project: Drop — Fintech Payment App (ALAI Holding AS) Version: 1.0 Date: 2026-02-23 Author: ALAI Compliance Team Status: Draft Reviewers: DPO, Legal Counsel, CEO Classification: Confidential Document History Version Date Auth...

Data Protection Impact Assessment (DPIA) Project: Bilko — Balkan Accounting SaaS Processing Activity: Multi-Tenant Accounting Data Processing (invoices, expenses, VAT, tax filings) Version: 1.0 Date: 2026-02-23 Author: Compliance Architect DPO: TBD (dpo@bilko...

Data Encryption Policy Project / Organization: Bilko — Balkan Accounting SaaS Policy Number: POL-SEC-ENC-001 Version: 1.0 Date: 2026-02-23 Author: Compliance Architect Status: Draft Reviewers: CTO, DPO, Engineering Lead Next Review: 2026-08-23 Classification:...

Data Breach Response Plan Organization: Bilko — Balkan Accounting SaaS Document Number: IRP-BILKO-001 Version: 1.0 Date: 2026-02-23 Author: Compliance Architect Status: Draft Reviewers: DPO, Legal Counsel, Engineering Lead, CEO Next Review: 2026-08-23 Classif...